It seemed there were more publishers than usual with payment problems – people reporting their payment was made to their company name instead of their personal name (or vice versa), payments being addressed with a middle name never submitted to AdSense, as well as postal address problems.
Turns out, there was a problem with information crossover between AdWords and AdSense, resulting in payment information actually being taken from the AdWords account instead AdSense account when they shared an email address.
Affected publishers received the following email today:
Due to an issue with our payment system, your most recent AdSense payment was mailed to an incorrect address. Our system pulled the payee name and address information from your Google AdWords account, rather than your AdSense account, when printing and mailing your check.
If you are unable to receive your payment at the address listed in your AdWords account, or if the payee name is incorrect,please respond to this email so that we may cancel this check. Your earnings will be credited back into your account and included in your next payment cycle. Once this process is
complete, you will see a ‘Payment Canceled’ line appear on your Payment History page.
If you are able to receive your payment at the alternate address, or if you have already contacted us about this issue, no action is required on your part.
We sincerely apologize for any inconvenience this may cause. Please don’t hesitate to contact us with any questions or concerns.
The Google AdSense Team
However, note the Your earnings will be credited back into your account and included in your next payment cycle. Due to no error on the publisher’s fault, they now must wait until the NEXT payment cycle (ie. the end of October or early November) before they will receive those August earnings. But with publishers given absolutely no warning to check AdWords account information because AdSense payments would be sent to THAT address instead of the one in the AdSense account (which logically, it should be), those publishers are going to suffer being without that revenue for another month… something many publishers count on for things such as mortgages, payments and bills.
Should publishers have checked their AdWords accounts to check on names and addresses? They had no reason of knowing they would have to, since payments were nothing to do with AdWords. And because of credit card information, payee names and addresses in AdSense could be completely different from what was in the AdWords account, even with a shared email address.
If the error was truly on the publishers end (such as not updating their address in the AdSense control panel) my reaction would be tough luck, wait til next payment cycle. But when it is Google who has made the error, then refuses to correct it immediately by issuing new checks now rather than next payment cycle, it is going to cause plenty of hard feelings by publishers… something Google doesn’t neccessarily want to do with YPN taking more market share daily.
I truly hope Google changes their stand on this issue and sends new checks to publishers – based on their AdSense account information, not AdWords account information – immediately. If not, this could just be a nail in the coffin for many people depending on contextual ad income to jump the AdSense ship and hop aboard the S.S. YPN.
Added: Yes, I have received my check. But I have been getting an earful from people who have wondered why there were payment issues, and I suspect I will be getting an even bigger earful once publishers realize they will be waiting for those earnings until at least the end of the month.