Publishers probably remember the Chitika audited payments scandal which saw many publishers earnings drop by about half, with some losing as much as 90% of the earnings. I was one of the victims, and ended up removing Chitika off the majority of my sites. I do earn enough with referral earnings and the limited pages I still run it on for test purposes to get a check a month. Isn’t much, but meets the minimum check requirement and supports my Starbucks addiction
However, when my check arrived at the end of September, my bank would not accept it. Why? Because they had also printed someone else’s check on the back of mine… complete with their name and earning amount (no, I am not going to say whose check I received printed on the back of mine). But whoever did the Chitika checks thought it would be fine to just simply use a pen and cross out the other check printed on the back of my check and then send it off to me. Well, funny, but banks don’t seem to like a second check printed and scratched out on the back of a check I am trying to deposit!
So, fine, everyone makes mistakes, it should be simple to clear it up, right? Fire off a support ticket and get the check re-issued either immediately or at the very least, when the next payment for me is processed at the end of the month. Apparently not, it is definitely easier said than done. I submit a support request on October 4th, mark it as priority urgent and explain the situation. And get no response. So I follow up again two weeks later, on the 19th, again tagging it as urgent. And no response. So now here we are, one day short of two weeks after my last support request, and nearly a month after my initial support contact and my support ticket is still sitting as “Open” without a single response from Chitika. I can’t imagine they have so many support requests that mine could possible go nearly a month without a single person looking at it or even sending a simple “Hey, I need to check this out, but I’m on it” response.
And aside from the fact I can’t get a support response, then there is the privacy issue. I know I certainly wouldn’t be happy if it had been my check on the wrong side, and this other person saw my payment amount and details printed on the check and check stub. But here I am with Mr. K’s check printed on the back, knowing exactly how much he made.
And what about Joe Publisher who might really need that money for rent, mortgage or food? Not cool for Chitika to not even respond, even if the issue couldn’t be dealt with immediately. Any response is better than complete silence. And Chitika’s competitor’s fix their payment issues when they pop up.
I did see my check for September earnings has just been sent, but no, the amount of the August earnings was not added to that, because I also had wondered if maybe someone had dealt with it but a response back to me was never made. No such luck.
Now, someone blogged today (and many times over the past month while I have been waiting for a response) from Chitika, so somebody is home. But it seems getting a support request answered is impossible. With no way to get a response from Chitika, I am basically writing off this amount since I can’t get a response and will be removing the last of my Chitika from my pages, something I do know many publishers have done for their own reasons. But this entire situation is definitely a disappointment from someone who lived through the audit fiasco and lost a substantial amount of money because of that too. I know others have had issues with Chitika as well, and now no longer use them or recommend them.
Perhaps I should have challenged them to a Team Slayer match so I could have finally gotten a response from them, and gotten 4000 MS points to boot.
Update: I have not received any communication from Chitika other than the comments some Chitika people made to this blog entry, and a blog post they made. No emails or phone calls whatsoever, and my support request online simply vanished from my account, instead of Chitika posting something on it as a followup or the ticket being listed as closed. Ryan Travis of Chitika posted that the check was being sent Fed-Ex, but it just finally showed up today having been sent regular USPS snail mail.