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March 03, 2007

Yahoo Publisher Network giving false compliancy alerts

If you are one of the publishers who is seeing compliancy alerts in your Yahoo Publisher Network account that are seemingly not for any real issue, rest assured that your account is very likely not running afoul with any of the terms and policies. There is a bug that is causing false alerts to show up in accounts over the past few days.

Affected publishers would receive an email alerting them to a compliancy issue, yet nothing would be listed in the compliancy manager once the publisher logged into his or her account.

If you have contacted customer support about the issue, they do realize there is a problem and support is sending this as a response:

Normally, the Compliance Manager page in your Yahoo! Publisher Network account will only appear if there's been a violation of our Terms and Conditions. However, we are currently addressing a system-wide issue causing this page to appear in accounts that haven't violated our guidelines. We regret that we're unclear as to when this will be resolved but advise you to disregard the notice if there?s nothing indicated on your Compliance Manager page itself. We apologize for any inconvenience caused to you.

Please do not hesitate to contact us if we can be of any further assistance.

YPN also scheduled downtime last night for maintenance, which was likely related to this issue, since it seemed to be a last minute announcement.

Forum discussion here

Update March 5, 2007
Yahoo has now fixed the issue, according to a post YahooSarah made today at DigitalPoint.

Hey there, We were experiencing some problems with the compliance manager status page but we resolved it yesterday. For anyone who got an email regarding YPN's compliance policy, you should log-in to the portal to double check and make sure you do not have any outstanding actions.

Sorry for the inconvenience.
Thanks
YahooSarah

Posted by Jenstar at March 3, 2007 05:41 PM

Comments

Interesting.... I have always had a compliancy warning yet it had no other information.

Posted by: shoemoney at March 3, 2007 11:30 PM

I have read some reviews about the Yahoo Publisher Network and I think I will have to try it out on one of my sites and I hope that by then they would have resolved these compliance issues.

Posted by: Wes at March 5, 2007 01:48 PM

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