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January 15, 2008

Google AdSense has fixed "top channels" reporting problem issue in control panel

Many publishers have been annoyed by the problem where the "top channels" reporting link in the AdSense account control panel on the overview page stopped working just under a month ago. This was a handy feature nearly every publisher used to be able to quickly see what the top earning channels are, without having to pull a full report and manually sorting them by earnings amount. There was a "top channels" workaround, but it was still a few extra steps required by publishers who were just looking for a quickie snapshot of what the account is doing.

The issue has been corrected, and the "top channels" link on the overview page (the page you land on after logging into your AdSense account) will not automatically sort and display the top channels based on overall earnings amount.

I am happy this has been fixed, although I am surprised it took so long for it to be corrected. I heard from many webmasters who consider this the most important part of the AdSense control panel, well, other than the little tool that generates the javascript to actually display the ads ;) So when you login to your account, you should see that the problem has been resolved and your top earning channels will be displayed, instead of the random assortment of channels that has been showing for the past few weeks.

The feature broke right around the same time that some new changes and features to the control panel were announced, so there was speculation that something in the change was related to the "top channels" failing to work properly. So we might be able to expect some new shiny toys to play with in our AdSense accounts soon!

Posted by Jenstar at 01:26 AM | Comments (3)

Publishers in Australia and New Zealand receive missing AdSense earnings due to exchange rate error

If you are a New Zealand or Australian AdSense publisher that was owed money from November earnings (checks sent at the end of December) you should have received the difference owed, according to AdSensePro. Publishers in those countries received payments with the currency exchange rate inverted, meaning publishers were shorted earnings in their last checks.

I've gotten word that publishers affected by this issue have received any payments due, so I'm going to go ahead and unpin this thread.

Please feel free to post or contact AdSense support if you have any
further issues related to this.

Thanks everyone,
Jordan

If you have not received the earnings, you should contact AdSense support about the issue.

I am pleased that Google resolved this issue fairly quickly and did not make publishers wait until the next payment cycle. Hopefully this error will not happen again!

Posted by Jenstar at 01:21 AM | Comments (4)

January 09, 2008

Google AdSense referral changes on the fly mean huge loss of earnings for publishers

Have you made a Google AdSense referral in the last month or two? If you have, chances are pretty good that instead of that nice $250 commission you thought you'd be earning, you will instead be getting only $100 for that new publisher.

Google has severely cut back not only on the payments they are offering for new signups, but also just how many people will be able to even offer these referral products to their visitors.

First, Google is dropping back the earnings that publishers can get from referring new AdSense publishers. While you could earn $250 when a publisher earned $100 within 180 days, now AdSense has decided to drop that by over half, down to only $100 for that same referral. Google is making the change in the last week of January. And that $5 bonus for new initial signups? It is now gone, as is the $2000 bonus for referring 25 new publishers who do meet the $100 in 180 days.

But in what is an even worse move, is that it is going to affect all those referrals initially made prior to their announcement on their blog and prior to their last week of January change. What does this mean for publishers? If you made a referral in December, but that publisher doesn't earn their first $100 until February, instead of earning that expected $250 referral amount - the amount stated when the referral was initially made to Google, that publisher will now only earn $100. So through no fault of the publisher who in good faith got a new AdSense publisher for Google, Google has just dropped the expected $250 to $100, despite there being no notice at the time the referral was initially generated that Google would be dropping the earnings on the referral so drastically.

Then to top if off, AdSense had decided to drop nearly all foreign webmasters from the program as well. If you live in North America, Latin America or Japan, you are in the clear. But Google has excluded some major countries out of the program, including the UK as well as Australia. According to Google, the program has not performed well in those regions, but I would be clearly surprised if bloggers such as Australia-based Darren Rowse (AKA ProBlogger) didn't refer enough new publishers to the program to keep it alive there, as he states he personally has referred thousands of new publishers who met the $100 in 180 days criteria.

And what is worse, is publishers such as Darren who have conversions in progress (meaning someone has already signed up but is still working on the $100 in 180 days) will lose ALL commissions if those in progress don't manage to reach the $100 mark by the time the change occurs sometime in the end of January.

Like most of Google AdSense decisions regarding the use of their products and features outside of the US, it isn't based on where the majority of your traffic is based, but rather where the publisher is physically based. So a publisher in the UK with 99.9% US traffic would be excluded from promoting Google AdSense.

This is a very poor decision by Google. I can appreciate that they may not want to offer AdSense signups in specific countries, whether it is a fraud issue, lack of conversions or simple overabundance. But they are in the wrong to make this change without honoring their committment to publishers who have already sent those new publishers to Google. And they could have avoided the major media firestorm they are now experiencing by going about the change in a different way.

So, what should Google AdSense have done so that while some publishers might not have been happy with the decision but would at least not feel cheated over expected earnings either being dropped or cut entirely? They should have honored all the new AdSense signups made up until they make the official change at the end of January, even if the conversion is made after the change. So if an AdSense publisher referred a new publisher to AdSense last week, even if the conversion of $100 in 180 days isn't made until March, that publisher should still get the $250, as that is what the amount was when the publisher - in good faith - sent that new referral to Google. And likewise, if the publisher is outside the new "chosen areas" and referred a new publisher last week, they should still get $250 even if the $100 in 180 days isn't reached until March, because again, that publisher sent the new publisher to Google AdSense in good faith. And what Google is doing here is definitely in bad faith for all publishers promoting AdSense.

Posted by Jenstar at 10:35 AM | Comments (3)